Tom Peters

Carrigan doesn't make the product...she creates an Environment in which those who do make the product can do so effectively and with a sense of responsibility and pride. She promotes accountability by empowering workers with a feeling of ownership of their jobs. The clip demonstrates something that Kirk Weisler talked a lot about: engagement. Carrigan engaged workers in an otherwise monotonous job by talking to them and making them feel important and appreciated. It also shows that treating your employees well isn't just a nice thing to do, it actually produces results. Carrigan turned a failing auto plant into a successful one; just by opening up the communication and regularly talking to the workers, she instilled motivation in them. She showed them respect and in turn earned their respect.